Question 1

What payment methods do you accept?

Accepted Answer

We accept a variety of secure payment methods including Mastercard, Visa, American Express, and Maestro cards.

Question 2

Where do you ship?

Accepted Answer

We offer Australia-wide shipping! No matter where you are, we can deliver our pool accessories right to your doorstep. Shipping times and costs may vary depending on your location, you'll find the most accurate details at the checkout.

Question 3

How long will it take for my order to arrive?

Accepted Answer

As our products are made to order, they may take up to 5 business days to be dispatched.​ Delivery times may vary depending on your location, but most orders will arrive within 2-6 business days after dispatch.

Question 4

Do you offer products that help with pool certification?

Accepted Answer

Yes, many of our products are specifically designed to help ensure your pool meets certification requirements. Whether you're looking for pool safety equipment or other certification essentials, we’ve got you covered.

Question 5

How do I know which accessories my pool needs?

Accepted Answer

If you're unsure about the right products for your pool, feel free to contact us. We're happy to assist with product recommendations based on your pool type, location, and certification needs.

Question 6

Do you accept custom orders?

Accepted Answer

Yes, we do! If you have specific requirements or need a product tailored to your pool’s unique needs, we’re happy to work with you on custom orders. Please email us with your request, and we’ll discuss the details, including pricing and lead time. Whether it’s a special size, design, or a bulk order, we’re here to help!

Question 7

Do you offer installation services?

Accepted Answer

Currently, we do not offer installation services, but our products are designed to be easy to install with basic tools. If you have any questions about installation, feel free to reach out to us for guidance!

Question 8

What makes your products different from others on the market?

Accepted Answer

We focus on quality, durability, and practicality. Our products are specifically selected to meet pool certification standards and are tested to ensure they perform at their best. Plus, with Ben & Fraser’s expert advice and hands-on service, you can be sure you’re getting the right products for your pool’s needs.

Question 9

Can I buy products in bulk for my business or pool service?

Accepted Answer

Absolutely! We offer wholesale pricing for bulk orders. Simply email us with your requirements and we'll provide you with a custom quote.

Question 10

How can I contact you for more information?

Accepted Answer

Feel free to reach out to us via our Contact Us page or email us directly at sales@soakpoolaccessories.com.au. We're happy to help with any questions you have!

Frequently Asked Questions