We accept a variety of secure payment methods including Mastercard, Visa, American Express, and Maestro cards.

We offer Australia-wide shipping! No matter where you are, we can deliver our pool accessories right to your doorstep. Shipping times and costs may vary depending on your location, you'll find the most accurate details at the checkout.

As our products are made to order, they may take up to 5 business days to be dispatched.​ Delivery times may vary depending on your location, but most orders will arrive within 2-6 business days after dispatch.

Yes, many of our products are specifically designed to help ensure your pool meets certification requirements. Whether you're looking for pool safety equipment or other certification essentials, we’ve got you covered.

If you're unsure about the right products for your pool, feel free to contact us. We're happy to assist with product recommendations based on your pool type, location, and certification needs.

Yes, we do! If you have specific requirements or need a product tailored to your pool’s unique needs, we’re happy to work with you on custom orders. Please email us with your request, and we’ll discuss the details, including pricing and lead time. Whether it’s a special size, design, or a bulk order, we’re here to help!

Currently, we do not offer installation services, but our products are designed to be easy to install with basic tools. If you have any questions about installation, feel free to reach out to us for guidance!

We focus on quality, durability, and practicality. Our products are specifically selected to meet pool certification standards and are tested to ensure they perform at their best. Plus, with Ben & Fraser’s expert advice and hands-on service, you can be sure you’re getting the right products for your pool’s needs.

Absolutely! We offer wholesale pricing for bulk orders. Simply email us with your requirements and we'll provide you with a custom quote.

Feel free to reach out to us via our Contact Us page or email us directly at sales@soakpoolaccessories.com.au. We're happy to help with any questions you have!